SOFTSWISS, a global technology leader with over 15 years of experience in the iGaming industry, celebrated a triumphant night at the European iGaming Excellence Awards 2024, winning in four prestigious categories. The awards, held in Warsaw during the European iGaming Congress (EiGE), brought together top professionals from across the iGaming sector.
The company was recognized in the following categories:
- Best Customer Service
- Innovation in iGaming Technology
- iGaming Leader of the Year
- iGaming Influencer of the Year
Known for its commitment to a “player-first” ethical philosophy, SOFTSWISS emphasizes responsible gambling practices. This dedication, combined with an impressive 83% customer satisfaction rating, robust fraud protection, and a focus on delivering the best player experience, earned SOFTSWISS Managed Services the Best Customer Service award for the second consecutive year.
The company’s innovative approach also secured the Innovation in iGaming Technology award. This recognition came as a result of inventive features like unique Sportsbook bonuses, a risk-scoring tool aligned with responsible gaming practices, and network jackpot campaigns designed to engage and protect players. One such campaign led to a 150% increase in the average bet within just seven days of a jackpot win.
Behind SOFTSWISS’ success is the visionary leadership of its founder, Ivan Montik, who was honored as the iGaming Leader of the Year. In its anniversary year, SOFTSWISS expanded into new markets, formed strategic partnerships, and hired F1 star Rubens Barrichello as Non-Executive Director for its Latin American division, further strengthening its position as an industry leader.
Valentina Bagniya, SOFTSWISS’ Chief Marketing Officer, was named iGaming Influencer of the Year for her groundbreaking marketing strategies. Valentina’s award-winning campaigns and in-depth industry reports have propelled SOFTSWISS into the spotlight, with the company being named Brand Idol of the Year in 2023. Under her leadership, SOFTSWISS has dominated media attention for over three years, achieving a fivefold increase in brand awareness.
Reflecting on the company’s accomplishments, Valentina Bagniya shared:
“Every single win or milestone reflects the harmonised work of the talented team and wise leaders. These accolades are our mutual triumph. I want to express my heartfelt gratitude to the industry experts who voted for our company and to SOFTSWISS professionals whose hard work made these achievements possible. This industry recognition will definitely fuel our inspiration to change iGaming for the better.”
SOFTSWISS invites partners and clients to book a meeting at stand 2145 at the upcoming SiGMA Europe Summit to explore future collaboration opportunities.
